This policy explains how we use any personal information we collect when you use our website and our services.
What information do we collect about you and how?
When you complete the enquiry form on our website, or when you telephone us to request information, you agree that we are may use your contact details to provide you with information on our products and fulfil any order you may place with us. These details may include your name, email address, telephone number (and postal address if you supply it) - we do not collect any other personal data.
How will we use the information about you and why?
We take your privacy seriously. We will not share your information for marketing purposes with anyone. We will only send you communications where necessary to fulfil our contractual obligations to you (eg to clarify your requirements, provide order updates, advise of delivery dates etc).
Our lawful basis for processing your information is contractual obligation: you provide information to us so that we may supply you with information, prices and quotations etc for the manufacture and supply of our products.
We may very occasionally need to pass your information to third-party service providers for the purpose of delivering goods you have ordered from us. However, we disclose only the personal information that is necessary to deliver the goods - all such service providers are required to keep your information secure and not to use it for their own marketing purposes.
When you give us your personal information, we take steps to make sure that it’s treated securely. No sensitive information is collected, no credit or debit card details are collected or held. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information.
How long will we hold your data for?
When you make a general enquiry about our products: We will hold your data for 2 years in order to facilitate dealing with your original enquiry at a later date if required.
When you place an order with us: We will hold your data for 6 years so we can ensure equipment compatibility if you re-order in future, to maintain our guarantee records, and to comply with accounting rules and tax legislation.
Website usage information is collected using cookies, which are small text files put on your computer to collect standard internet log information and visitor behaviour information. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this anonymous information for statistical analysis purposes and then the data is removed from the system. (For more information visit www.aboutcookies.org or www.allaboutcookies.org)
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. Some of our website features may not work as well because of this.
We use Google Analytics to store information about how visitors use our website so that we may make improvements to it to give visitors a better user experience.
Google - https://policies.google.com/privacy/update
An IP (Internet Protocol) address is a unique numerical address assigned to a computer as it logs on to the internet. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have from particular geographic regions. We do not have access to any personal identifiable information.
Access to your information, correction and deletion - your rights
You have the right to request a copy of the information that we hold about you (a Subject Access Request) and to ask that your personal information be corrected, updated, or deleted (the Right to be Forgotten).
If you have any questions, or you wish us to delete all information that we hold about you, please write to us at the following address: Marshall Marquees, Claverham Court, Lower Claverham, BRISTOL BS49 4PZ.
If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the Information Commissioner’s Office, who can be contacted at www.ico.org.uk